These general conditions apply to reservations made through the website https://hotelafuente.com/
(hereinafter, the “Website”). Confirmed reservations constitute a contract between You (hereinafter the “Guest”) and the company whose legal details are provided below (hereinafter the “HOTEL”): HOTEL LA FUENTE, with registered office at Avda Humilladero, 12, Candelario 37710, Salamanca, Spain, and Tax ID (CIF): 70934618L.
The following channels are made available to Guests for submitting requests, questions, or complaints:
– The contact form on the website
– Email: info@hotelafuente.com
The submission and processing of reservations on this Website imply full and unconditional acceptance of the Website’s Legal Notice and Privacy Policy together with these general conditions of contracting, in their latest version, without prejudice to any specific conditions of the reservation that may be provided during the process. For this reason, we recommend that you read these conditions before requesting or confirming your reservation and each time you access our Website, as we reserve the right to change, modify, add to, or remove parts of these general conditions at any time.
hese general conditions are subject to the provisions of Law 7/1998, of April 13, on General Contracting Conditions; Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws; Law 34/2002, of July 11, on Information Society Services and Electronic Commerce; as well as all applicable tourism regulations, and, subsidiarily, the Civil Code and the Commercial Code.
The confirmation of reservations through the Website is subject to the following clauses:
1. Declarations: The Guest represents that they:
a) Are of legal age and have full capacity to make the reservation, and understand all the conditions on the Website.
b) Have provided true and complete information when making the reservation.
c) Confirm the requested reservation and, in particular, the selected rooms and services, the indicated dates, and the number of guests.
d) If making a reservation for a group, are authorized to complete the form on behalf of all travelers.
2. Access to the Website: Access to this Website is the responsibility of the Guest.
3. Reservation:
3.1. Reservations include the services detailed according to the tariff conditions specified on the page from which the reservation is requested or confirmed. These specific conditions, together with these general conditions, must be accepted by you before completing the reservation.
3.2. The contract may be validly formalized in Spanish and in other languages available on the Website. In the event of discrepancies between translated versions of these conditions, the Spanish version shall prevail.
3.3. The Guest accepts that the HOTEL assumes no obligation or responsibility for services it does not directly provide, particularly regarding the accuracy, completeness, currency, and/or precision of data or information about offers, prices, characteristics, and any other relevant information about products or services of external providers advertised or bookable through the Website. The HOTEL is also exempt from liability for any failure or defective performance by such providers of their contractual obligations or compliance with current regulations.
3.4. Online Reservations: The online reservation process follows these steps:
• Availability: Search for dates and select room type and number of persons.
• Collection of personal data, acceptance of general conditions, and entry of card information and payment via TPV gateway.
• Reservation confirmation and payment, error, or cancellation of payment.
Once your reservation is made, the Guest will receive an email at the contact address provided, along with the contractual conditions already supplied during the reservation process, including a “Reservation Confirmation with Locator Number.” Unless otherwise specified in the tariff conditions, the reservation is not considered firm until payment of the stipulated price or deposit has been made.
3.5. Reservations on Request: For services that can only be reserved on request, unless otherwise provided in the tariff conditions, the mere request for availability does not constitute a contract, and the reservation is subject to the requirements indicated on the page where your request is made, as well as its effective confirmation by the HOTEL.
3.6. At each step of the reservation, any errors in data entry can be corrected using your browser’s “back” button. Reservation details will also be summarized in the Reservation Confirmation. If you detect any errors, you must request the appropriate corrections immediately by email to: info@hotelafuente.com
4. Price and Payment:
4.1. The conditions, price of the proposed stay and/or requested services, and accepted payment methods are those expressly determined in the tariff conditions included on the page where the reservation is made.
4.2. Unless otherwise specified, prices quoted on the Website are Retail Prices with VAT included.
4.3. Transactions will be carried out in EUROS, regardless of the Guest’s country of origin.
4.4. The Guest expressly authorizes the HOTEL to make the charges provided for in the tariff conditions, for example, to cover possible penalties for late cancellation or no‑show, accepting that the payment data provided may be used to make the corresponding charges.
4.5. Promotions and offers are only valid while they remain accessible to service recipients.
5. Modification or Cancellation of Reservations:
5.1. Modifications or cancellations of confirmed reservations are subject to the specific conditions provided in the tariff conditions. Any modification or cancellation must be requested from the HOTEL via the email address available on the Website or in the Reservation Confirmation, or through the “Manage My Reservation” section of the site, indicating the email provided at the time of booking and your reservation locator.
5.2. Modification of the reservation is subject to hotel availability.
6. Right of Withdrawal: For the purposes of Article 97.1.i) of Royal Legislative Decree 1/2007, you are informed that, pursuant to Article 103(l) of that Royal Legislative Decree, you do not have a right of withdrawal.
7. Invalidity of Clauses: If any clause included in these general conditions is declared totally or partially null or ineffective, it shall affect only that provision or part declared as such, with the remaining conditions continuing in full force, treating the affected provision or part as not included.
8. Acceptance: The submission and formalization of the reservation necessarily imply that each and every one of these general conditions, as part of the reservation and complemented by the tariff conditions and applicable specific legislation, are expressly accepted by you. These conditions, the specific tariff conditions, and the reservation confirmation or request constitute the entirety of the obligations between the parties.
9. Applicable Law and Jurisdiction:This contract shall be governed by Spanish law, excluding its conflict‑of‑law rules. Without prejudice to the rights recognized to consumers regarding jurisdictional competence by Royal Legislative Decree 1/2007, any dispute arising from the use of the Website or related services shall be submitted to the jurisdiction and competence of the Courts and Tribunals corresponding to the HOTEL’s domicile, with the Guest expressly waiving their own jurisdiction, if any.